Services · Managed operations & support
A full-lifecycle partner for your cloud-native platform.
From day-one design to day-two operations, Todea delivers engineering, support, and maintenance across the cloud-native stack. Choose the engagement level that fits your team.
(1.0) Technical support by service level
Pick the tier your platform deserves.
Three tiers, clear commitments. Mix on-site and remote coverage, priced as a flat engagement, not timesheet accounting.
| Category | Service item | Details | Essential | Professional | Enterprise |
|---|---|---|---|---|---|
Installation | Initial install | Fresh cluster bootstrap, baseline configuration, and smoke tests. | ○ | ● | ● |
| Upgrade install | Version upgrades, CRD migrations, and rolling restarts with validation. | ○ | ● | ● | |
Technical support | Advisory support | Configuration questions, architectural guidance, and best-practice reviews. | ○ | ○ | ● |
| Incident response | Sev-1/Sev-2 firefighting with engineer on the bridge until resolution. | ● | ● | ||
Proactive | Periodic health check (L1) | Monthly automated inspection with actionable report. | ○ | ● | |
| Periodic health check (L2) | Quarterly deep-dive with architecture and cost review. | ● | |||
Professional services | Architecture redesign | Target-state design with phased migration roadmap. | ● | ||
| Available on demand | |||||
Training | Operator training | Hands-on enablement for your platform and SRE teams. | On demand | ||
| Developer training | Workshops for application teams adopting the platform. | ||||
(2.0) Supported products
Cloud-native products we support, end to end.
Carefully curated open-source and commercial products, organized by the role they play in a modern platform. Installation, upgrades, troubleshooting, and 24×7 support covered by our engineers.
Cloud Providers
AWS
Google Cloud
Azure
Naver CloudOrchestration & Runtime
Kubernetes
OpenShift
Docker
HelmGitOps & Delivery
ArgoCD
Flux
GitHub Actions
Azure DevOps
HarborObservability
Prometheus
Grafana
OpenTelemetry
Datadog
Fluentd
Elasticsearch
OpenSearch
KubecostSecurity & Policy
Vault
Kyverno
Cert-ManagerService Mesh
Istio
Linkerd
ConsulInfrastructure as Code
Terraform
Crossplane
AnsibleScaling & Networking
KEDA
CoreDNS(3.0) Managed operations
We don't just design. We operate.
Regular inspections, incident response, and code-level maintenance for your open-source stack. Your platform stays healthy; your team stays focused on product.
How we engage.
Service inquiry
Share your stack, scale, and pain points. We respond within one business day.
Requirements analysis
A short discovery to scope SLAs, coverage windows, and success criteria.
Contract & delivery
Runbook handoff, on-call rotation, and the first quarterly review on the calendar.
Expected outcomes.
Incident management
Round-the-clock coverage with a 15-minute acknowledgment target. Root-cause analysis on every Sev-1.
Risk management
Security patches, CVE triage, and policy drift detection. Compliance artifacts produced on demand.
Operations management
Cost, performance, and capacity reviewed monthly. Continuous improvement with measurable KPIs.